We offer first class or priority USPS shipping service, which allows us to assist more consumers in a more reliable and economical manner as we grow broader in distribution.
Packages generally take 3-5 business days from placing an order to arrival at your door. If you have additional shipping questions, please call us at (518) 615-4495
When tracking your shipment, please allow for 1-2 business days for the tracking to update.
All products are filled and shipped directly by The Pretty Hot Mess Apothecary & Potions in Upstate, NY.
Returns:
We have a 30 day refund policy. If you are dissatisfied with your purchase or you have changed your mind – we will refund your order within 30 days of purchase.
If you receive your order and there is a problem with a broken bottle or leaking roller ball, you must notify us via email within 72 hours of receiving your package-please include pictures of your items. To be eligible for a refund, you must return the entire order, in original packaging, unopened. We do not issue partial refunds/returns.
Due to health reasons, we can not accept any items for return that have been opened or used.
Due to health code, we do not accept returns or exchanges of leggings or jeggings.
You will be refunded for the product value only, not any shipping expenses.
CBD products are final sale.
All electronics are final sale, this includes ear buds and charging cables.
For questions, fill out the form below.
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