Shipping & Returns
- We offer first class or priority USPS shipping service, which allows us to assist more consumers in a more reliable and economical manner as we grow broader in distribution.
- Packages generally take 3-5 business days from placing an order to arrival at your door. If you have additional shipping questions, please call us at (518) 615-4495
- When tracking your shipment, please allow for 1-2 business days for the tracking to update.
- All products are filled and shipped directly by The Pretty Hot Mess Apothecary & Potions in Upstate, NY.
Returns:
- We have a 30 day refund policy. If you are dissatisfied with your purchase or you have changed your mind – we will refund your order within 30 days of purchase.
- If you receive your order and there is a problem with a broken bottle or leaking roller ball, you must notify us via email within 72 hours of receiving your package-please include pictures of your items. To be eligible for a refund, you must return the entire order, in original packaging, unopened. We do not issue partial refunds/returns.
- Due to health reasons, we can not accept any items for return that have been opened or used.
- Due to health code, we do not accept returns or exchanges of leggings or jeggings.
- You will be refunded for the product value only, not any shipping expenses.
- CBD products are final sale.
- All electronics are final sale, this includes ear buds and charging cables.
For questions, fill out the form below.
