Contact Us & Help
Need to reach us?
You can email us at Help@ThePrettyHotMess.com
You can also call the Boutique during business hours at (518) 223-0306
We are extremely busy but appreciate you reaching out to us. We will get back to you as soon as possible. It can take us 24-72 business hours to reply. We do not answer emails on the weekends or after 7pm.
If you are emailing us about an order or an issue with an order. Please leave us detailed information such as your first and last name, order number and the problem. If you are reaching out to us regarding an exchange or a refund, please refer to our return policy at www.theprettyhotmess.com
If you are inquiring about shipping or the status of your order, we send shipping conformations via email once your item has been shipped. Please search your email inbox for firstname.lastname@example.org. We also suggest that you add us to your contacts so our emails don't go to your junk folder. We ship within 24-72 business hours once order has been received. We do not ship on Saturday or Sunday. Selecting Priority shipping means that your package will be sent priority, however it will ship within 24-72 hours once we receive it. You can also check all of your past and present orders through your PHM account at www.theprettyhotmess.com
If you selected LOCAL pick up at checkout you will receive and email stating that your items have shipped once they have been processed, they have not shipped but are at the store in our pick up bin. Local pick up items must be picked up within 72 hours once they are ready. We ask that you don't come to pick up your online orders until you have received your confirmation email that they are ready.
If you are inquiring about a specific product or seeking a recommendation, please check out the search function on our website, a lot of questions can be answered there. If you are needing assistance from Angel personally, we will forward your email to her and she will get back to you as soon as she can. Please make sure that you have filled out our online consent, as she can not talk with you until the consent has been filled out. You can find our Informed Consent here--> https://forms.gle/rygmye9AV39k3Q346
The Pretty Hot Mess Tribe
152 Warren St.
Glens Falls, NY 12801