Shipping policy
- We offer first class or priority USPS shipping service, which allows us to assist more consumers in a more reliable and economical manner as we grow broader in distribution.
- Any order that requires a cold pack will ONLY ship Mon-Thursday. We do not ship these products Friday-Sunday.
- Orders are processed in the order they are received. Processing time is approximately 48-72 hours from the time the order is placed. If you select any priority services, that time frame starts once the orders are picked up from our warehouse. If you have additional shipping questions, please email help@theprettyhotmess.com.
- When tracking your shipment, please allow for 1-2 business days for the tracking to update, as it can take 24 to 48 yours for tracking to be updated by the carrier. Once the order leaves our warehouse, we are not responsible for how long transit takes.
- All products are filled and shipped directly by The Pretty Hot Mess Warehouse in Upstate, NY.
Local Pick Up:
Due to limited storage space and the high volume of orders, all local pickup orders must be picked up within 7 days of receiving your “Ready for Pickup” notification.
Beginning on Day 8, any order not picked up will automatically be invoiced for shipping to the address provided at checkout.
If the shipping invoice is not paid within 72 hours, the order will be canceled and a 25% restocking fee will apply. The remaining balance will be issued as store credit only.
The Pretty Hot Mess is unable to provide long-term storage for pickup orders. By selecting local pickup at checkout, you acknowledge and agree to these terms.
