Real ID Age Verification Check

Real ID FAQ

How does it work?

Real ID uses machine learning technology to identify the authenticity of your IDs.

Your will be sent a unique URL to your mobile device by email and SMS. This link opens a secure, encrypted connection to allow the customer to upload a photo of your ID.

Once we receive the image, our combination of OCR (optical recognition technology) and image recognition will determine if the ID is legitimate.

What kind of ID documents can be used for an ID check?

Real ID supports dozens of ID documents from hundreds of different countries. Supported documents include:

Driver's Licenses
Passports
Insurance Cards
Concealed Carry Licenses

Citizenship Documents

Canada
Portugal

Commerical Licenses

Drivers Licenses

Argentina
Austrailia
Bermuda
Brazil
Belarus
Canada
Colombia
Croatia
Germany
France
Great Britain
Hong Kong
Ireland
Italy
Lithuania
Peru
Romania
Singapore
Slovakia
Thailand
Ukraine
United States
South Africa

Passports

Argentina
Austrailia
Bahamas
Bermuda
Belarus
Brazil
Canada
Cameroon
Canada
Colombia
Germany
Denmark
France
Great Britain
Ghana
Hong Kong
Honduras
Indonesia
Ireland
India
Iraq
Italy
Jamaica
Japan
Korea
Macao
Mexico
Malaysia
Nigeria
New Zealand
Peru
Phillipines
Russia
Singapore
Thailand
Ukraine
United States
Vietnam
South Africa

Driver's License Permits

Canada
Great Britain
United States

Employment Documents

United States

Global Entry

United States

Firearm Permits

Canada
United States

Health Insurance Documents

Canada

National Identification Cards

United Arab Emirates
Argentina
Austrailia
Belarus
Canada
Germany
Spain
France
India
Indonesia
Iraq
Mexico
Peru
Singapore
Slovakia
Turkey
United States
Vietnam
South Africa

Nexus

United States

Passport Card

United States

Residency Cards

Belarus
Canada
Great Britain
Hong Kong
Peru
United States
Vietnam

Visas

United States

Why does The Pretty Hot Mess require you to submit a headshot with your ID photo?

By requiring a live headshot (a screen shot of photo will result in a failed ID check and is not accepted) of the ID document owner with the ID document, we can verify the photos match.

For example, even if a bad actor had possession of a stolen credit card and matching license - they would not be able to trick face matching to identify them.

We use video liveness tests to verify that the photos are legitimate and not taken from social media or other online sources.

How are the uploading of IDs and photos secured?

Real ID encrypts the connection from the customers mobile devices. This protects their data from being intercepted by bad actors.

Real ID stores the customer's ID and headshot securely in their encrypted database.

You can request that your ID and photos be deleted after each verification, however you will be required to complete the ID verification with each applicable purchase.

How much does it cost?

This is free to the customer.

Can I request to have my ID deleted after they have been verified?

Protecting our customers privacy is very important to us. That's why we offer an option in any ID check to delete your photos safely and permanently.

You can be rest assured that your IDs will be wiped after we've verified your ID.

You can request that your ID and photos be deleted after each verification, however you will be required to complete the ID verification with each applicable purchase. If you would like your ID deleted, please email us at help@theprettyhotmess.com

What kind of information can The Pretty Hot Mess see?

Real ID automatically reads the text on any given document. Depending on the level of detail the document provides we can expect to read data such as:

First Name
Last Name
Address
Age
City
State
Issuing Country of the ID
Issuing State of the ID
Unique License or Document ID

The Pretty Hot Mess uses these pieces of information to verify that the customer is qualified for the purchase. Or that their billing & shipping information matches their ID.

What types of purchases trigger an ID check?

Total Order Price - any order over $400 to prevent fraud and unauthorized transactions
Mistmatching Shipping to Billing Address - if an order's shipping and billing address do not match, it's a sign of potential credit card fraud. Real ID can automatically verify these orders.
High risk - if an order is detected as medium or high risk by Shopify or other 3rd party anti-fraud apps, trigger an ID verification check.
Certain Products - any hemp flower, vape, Delta, or HHC product will require an ID verification. There are certain states that do not permit these products to be shipped to, by verifying the shipping address, the customer acknowledges that the items they are purchasing are legal to purchase and use in their state.

Why do you require my signature?

According to the Federal PACTact Starting March 26th, 2021, USPS is requiring an adult signature for all deliveries of vape products. This means that you being 21+ that lives at the address noted on your legal ID has to show valid ID and sign for your order and products.

Yes, easy & intuitive electronic signatures are available in Real ID. You can enable signature captures for ID verification checks. You'll be able to view and download your customers signatures right in the dashboard.

If you have any questions or concerns about our REAL ID Verification program, please email our legal department at legal@theprettyhotmess.com